In today’s hyperconnected world, so many of our conversations take place via text, email, chat application and other digital channels. Despite an ever-increasing amount of social connections, it can be difficult to translate virtual talks into engaging phone conversations.
Whether it’s due to anxiety, shyness or other social challenges, even the simplest attempts at interacting verbally with someone over the phone can be a hurdle. But just like any skill, becoming better at making meaningful conversations over the telephone requires practice, self-reflection and creative thinking. Here are some methods that have worked for others in mastering the art of engaging conversations over the phone.
Start With Small Talk
If you’re just starting out, it can be difficult to find the words and conversation points that will steer the conversation in meaningful directions. Don’t be afraid to start small and answer simple questions about the person and what they’re doing for the day. Show genuine interest in their response and use this as a warm up for deeper conversation.
By doing this, you can gradually build up your comfort level with small talk, and develop more meaningful dialogue. Also, don't forget to ask follow-up questions and add comments of your own. This is critical in demonstrating that you are engaged with both the words and the person behind it.
Engage With Pauses
Silence can be uncomfortable, but taking pauses during a conversation can help establish both understanding and trust. Not only will it give the person the opportunity to think before providing a response, but it also offers an opportunity to make sure the signal is clear and steady.
Additionally, in breaking silences and filling pauses, it can be useful to playfully throw lighthearted prompts and anecdotes throughout the conversation. This can also help to build a relationship and establish that comfortable connection that is so key in successful phone conversation.
Make Use of Your Environment
Where you are and who you’re with can be important catalysts for creating a fun environment for your conversation. Whether you’re chatting outside at a park, party or other gathering, make note of the surroundings and use them as part of the discussion.
Give descriptive details of the environment and interact with people around you, then allow the person on the phone to provide insights and reactions. This could be a great way to show the interesting and humorous aspects of the event, as well as fostering a greater connection between the two of you.
Allow Yourself to Relate
Creating impactful stories from your own experiences or interests can be a great way to foster an intimate and enjoyable exchange over the phone. Tell stories or anecdotes about yourself or entertaining topics, or share concepts or intellects from your favorite books and films. These types of stories not only allow you to bring something unique to the conversation, but also will often draw parallels to the listener themselves and allow for further exploration of interesting topics.
By following these five pieces of advice, you will be on your way to having engaging phone conversations with most anyone. As with any skill, developing you conversational talents over the phone will take practice and continued reflection. Don’t be afraid to make mistakes and much like life, give it time and trynewthings. Before you know it, you'll become a master of virtual conversations.
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